What's new in Customer Journeys?

Connect and learn more! ×
Is there a way to manually Reopen Completed Journey? — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Is there a way to manually Reopen Completed Journey?

Accepted answer
edited Dec 19, 2023 6:51PM in Journeys 3 comments


Content (please ensure you mask any confidential information):

Hello experts,

as HR, we Reopened task for a completed journey. However, when the employee access Journey task they can still see Journey under completed status but at the same time they can see 0 of 1 task as highlighted. Is it possible to reopen completed journeys? If so, how can we do it?

Please, see the attached screen.

Thanks in advance for your time!

Kind Regards,


Version (include the version you are using, if applicable):

Code Snippet (add any code snippets that support your topic, if applicable):

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!