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The Actions button is grayed out preventing us from taking any action on the incomplete invoices — Cloud Customer Connect
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The Actions button is grayed out preventing us from taking any action on the incomplete invoices

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On the Payables invoices, Actions button is greyed out and not allowing to cancel the invoices. The invoices are in incomplete status. Kindly seeking your support for the following:

  1. What could be the reasons for the ( Incomplete Status ) ?
  2. Is there a way to activate the Actions button to allow us validate or cancel invoices
  3. What would be the possible solution to clear / process the incomplete invoices ?


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