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Is there a way to use categories and queues for both HR Help Desk and Case Management?
Summary:
We are implementing both the Redwood HR Help Desk and Redwood Case Management. The requirement was set that both applications are using the same queues and categories.
I have seen that both fields are accessing the same lookup-tables but are configured from two sides of the offering: 1) Case Management -> Service 2) HR Help Desk --> Helpdesk.
Is it possible only use one source of categories and queues?
Thanks in advance!
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Version (include the version you are using, if applicable):
23D
Code Snippet (add any code snippets that support your topic, if applicable):
0