Is there a way to use categories and queues for both HR Help Desk and Case Management?
We are implementing both the Redwood HR Help Desk and Redwood Case Management. The requirement was set that both applications are using the same queues and categories.
I have seen that both fields are accessing the same lookup-tables but are configured from two sides of the offering: 1) Case Management -> Service 2) HR Help Desk --> Helpdesk.
Is it possible only use one source of categories and queues?
Thanks in advance!
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