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Is there a way to use categories and queues for both HR Help Desk and Case Management? — Cloud Customer Connect
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Is there a way to use categories and queues for both HR Help Desk and Case Management?

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Summary:

We are implementing both the Redwood HR Help Desk and Redwood Case Management. The requirement was set that both applications are using the same queues and categories.

I have seen that both fields are accessing the same lookup-tables but are configured from two sides of the offering: 1) Case Management -> Service 2) HR Help Desk --> Helpdesk.

Is it possible only use one source of categories and queues?

Thanks in advance!

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23D

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