Get Started with Redwood for Oracle Cloud HCM Begin Now
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Is there a way to use categories and queues for both HR Help Desk and Case Management?
Summary:
We are implementing both the Redwood HR Help Desk and Redwood Case Management. The requirement was set that both applications are using the same queues and categories.
I have seen that both fields are accessing the same lookup-tables but are configured from two sides of the offering: 1) Case Management -> Service 2) HR Help Desk --> Helpdesk.
Is it possible only use one source of categories and queues?
Thanks in advance!
Content (please ensure you mask any confidential information):
Version (include the version you are using, if applicable):
23D
Code Snippet (add any code snippets that support your topic, if applicable):
0