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Dunning Letter 2 is completing in Error immediately after Dunning Letter 1 is manually triggered

in Receivables & Collections 1 comment

Hi Team,


I have a Dunning Letter 1 and Dunning Letter 2 Tasks in a strategy, both tasks has pre-wait of 2 weeks. For testing, I have manually completed Dunning Letter 1 which is completed successfully and triggered Dunning Letter 2 task. But 2nd task is in Error. The log file for "Send Dunning Letters" Ess job which triggered for DL2 shows "A dunning letter is not generated because there are no valid transactions to be included in the dunning letter." But ideally, we have delinquent transactions which are picked by DL1 task also. We are expecting Dunning Letter 2 should also

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