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How can we tell who is manually assigning Help Desk Requests? — Cloud Customer Connect
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How can we tell who is manually assigning Help Desk Requests?

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edited Jan 22, 2024 4:57PM in Help Desk 1 comment

Summary:

Within our HR Help Desk, some Resources are being manually assigned requests that are not within their area of expertise, so we are trying to pinpoint who might be assigning these requests incorrectly. Is it possible to capture "Assigned By" anywhere within Help Desk or reporting? We want to be able to pull data for who is manually assigning ticket requests.

Content (please ensure you mask any confidential information):

I do not see a filter or column within Help Desk for "Assigned By", only for "Assigned to".

Version (include the version you are using, if applicable):

HR Help Desk

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