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Cannot find employee in Assigned Journeys

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Our Client is currently having an issue.

Actually the HR Specialist cannot find an employee who has resigned on the Assigned Journeys, normally we have a Template checklist call it checklist01 that automatically is assigned to employee who has "Resignation" action when being Terminated but even when we verified that the correct checklist was indeed allocated to the correct employee in Allocate Checklist action, the employee cannot be found.

See below screenshots for more details.

Can you please advise why the "Resigned" employee cannot be seen in Assigned Journeys?

Kind Regards.

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