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How to identify when an activity is rescheduled by routing? — Cloud Customer Connect
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How to identify when an activity is rescheduled by routing?

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Hello good morning community;

We would like to know if there is a way to identify when an activity moves because some routing plan assigned it. For example; Activity A is created in the bucket and when the routing plan is executed, it is assigned to technician 01, but some time later the routing plan is executed again and now activity A is reassigned to technician 02.

We know that at the REST API level there is the Subscriptions and Events service, which allows us to identify if there was a change in the data of an activity, but the events service does not return data that lets us know that the activity was moved by the execution of the routing plan.

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