How to skip the Login when a Chat is triggered from an Incident (passing the i_id in the chat URL)

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Hi all,

I am trying to trigger a chat associated to an incident (so that to populate the chat workspace with all the information contained in the incident workspace, e.g. Contact, Incident ref_no, etc..) passing the i_id in the chat URL as follows:

cvtravel.rightnowdemo.com/app/chat/chat_landing/i_id/529

I use a standard text that contains the above link to trigger the chat from the incident workspace.

However, I notice that this works only in case the contact associated to that incident is logged in, i.e. if the contact is not logged in the system redirects to the login form instead of the Chat Landing page.