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What does account and primary contact on create service request mean?

edited Feb 5, 2024 5:25PM in Customer Experience for Utilities - CX4U 1 comment

Summary:

Trying to create a service request in CX4U. Saw options to select Account and Primary contact. What does those mean in terms of relation to oracle CCS. Also, how to link a service request created in CX4U to a field activity in CCS

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