What's new in Customer Journeys?

Connect and learn more!
How to prevent creation of child SRs when actions are added to help desk requests — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

How to prevent creation of child SRs when actions are added to help desk requests

Received Response
14
Views
2
Comments

Summary:

I'm exploring the option of adding actions and action plans to help desk requests. But when doing so, for each action that I have added a child SR is getting created? However in demo I do not see this happening. What am I missing here?

Content (please ensure you mask any confidential information):


Version (include the version you are using, if applicable):


Code Snippet (add any code snippets that support your topic, if applicable):

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!