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Post enrollment calculation formula is not working when the Suspension is cleared. — Cloud Customer Connect
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Post enrollment calculation formula is not working when the Suspension is cleared.

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edited Feb 7, 2024 4:57AM in Benefits 3 comments

Summary:

We created the Rate Value Calculation fast formula for critical illness plan and added to Standard rate as Post enrollment calculation formula. The Unsuspend rule is set to 'As of Completed Date' for rate and coverage.

When the employee submits the election, the rates are calculated as expected based on the Age and coverage selected. The Interim and suspended coverage is showing the right coverage and rate. But when the admin accepts the certification, coverage is showing as of the completed date but the rate effective date is the hire date and the value is '0'.

The fats formula is considering the age and the value from a UDT. When the Post enrollment calculation formula is replaced with a flat amount, the unsuspend rule is working as expected with the right coverage and rate.

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