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2 Chats, 2 Opening hours, 1 Interface,

Accepted answer
edited Feb 16, 2016 5:29PM in Communication Channels 10 comments


I have a customer who is using the chat widget (I believe it is the proactive syndication) this links to the main group of users with a fixed opening time (say for example 0900-1700)

They are looking to introduce a second team who will invite users to take part in chat to help service their support requests.  This second team operates different hours than the main team

I believe that the Chat hours are set at the Interface level and means that we cannot have the two sets of opening hours using the same interface.

Is there any way around this or will I have to change the "search time" to 120 seconds (minimum available) and update the no agent available message?

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