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The accrual date selected must be during an active enrollment period. (ANC-3405140) — Cloud Customer Connect
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The accrual date selected must be during an active enrollment period. (ANC-3405140)

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We have an issue that is affecting one employee - when they go to Me - Time and Absences - then click on Absence Balance they receive the error below:

"The accrual date selected must be during an active enrollment period. (ANC-3405140)"

Once the error message is closed, the screen is blank.

They have accessed the screen using different computers and web browser but the same issue occurs.

The Enrolment Start Date on their Absence Plan is after the Hire Date and Effective Start Date.

Does anyone know why this issue is occurring please? I have checked other threads with this error message but cannot see a resolution to this issue.

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