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How to hide overtime alert in dispatch console in Field services

Received Response
edited Feb 27, 2024 6:21PM in Field Service 9 comments


Dispatchers see "Overtime" alert when the activity spills into next day and the business would like to hide this alert.

I have attached screenshot of several examples from production

Can you let us know, if there is a setting in configuration that can disable the display of this alert

Business also mentioned this started appearing after 24A upgrade.

Steps to reproduce

1. Drag and drop an operator to another operator (leave default duration of 23 hours)

Activity spans from current time to 23 hours that falls in to next day

You would see the alert overtime and activity in red color

Once you decrease the duration, so that it fits within same day, alert disappears as well as color turns to yellow

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