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the name of contigent workers is not visible

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Summary:

Hy,


we have a problem in Production Einvoirement whereby when a contingent worker opens a service request, in the agent's help desk interface the temporary workers name is not visible, 


They also do not have access to the KB


Could you please tell me why this behavior occurs?


Thank you


Gianfranco

Content (please ensure you mask any confidential information):

I attach a screen showing the problem

Thanks

Gianfranco



Version (include the version you are using, if applicable):


Code Snippet (add any code snippets that support your topic, if applicable):

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