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How come it appears tab "others" with respective features?

Summary:

Hello,

it has been brought to our attention by the client that for help desk profiles the tab "others" appears which previously did not appear 

Can you tell me why this is the case?

Thank you very much

Best regards

Gianfranco


Version (include the version you are using, if applicable):


Code Snippet (add any code snippets that support your topic, if applicable):

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