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Reassign Deferred Journey Task

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edited Feb 29, 2024 11:54AM in Journeys 1 comment

Summary:

HR Administrators are not able to reassign a task that is in a pending state (assignment of the task will only happen once the previous task is completed)

Content (please ensure you mask any confidential information):

Hi everyone,

we are currently not sure if this is a configuration/security setup error on our side or a general behavior of Journeys:

We have a Journey with 4 tasks to cover our Conflict of Interest topic.

  1. Employee enters his CoI information
  2. Manager proposes a possible Mitigation (Preceding Task = 1)
  3. HR will confirm or reject this and come up with the final plan (Preceding Task = 2)

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