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Lower priority tasks NOT moved out from tech route when higher priority task came in

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Hi All,

We have business requirement to move low priority OFSC Activities from technician to assign high priority Activities (time sensitive, critical, emergency in nature) using routing engine. We have raised "SR 3-35955395621 : Lower priority Activities NOT moved out from tech route when higher priority Activity came in" and Oracle suggested to enable "Allow non-scheduled" feature for activity type of lower priority. However, moving ‘Scheduled Activity’ to ‘Non Scheduled’ bucket has few issues – for the business specific scenario there is clear demarcation between ‘Scheduled’ v/s ‘Non Scheduled’ Activities wherein Scheduled Activities are of Field Service in nature and Non scheduled are more for tracking Part Orders, Return Orders, Off Requests etc.

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