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Invoice Approval Workflow is failing when submitted by one user but working for another user

Accepted answer

Hi Community Members,

We are facing one issue: When Mr. M submits AP Invoice for approval, the approval workflow is failing whereas when the invoice is submitted for approval by Mr. N, same invoice is going to relevant managers for approval. Some additional information.

  1. Both users have Accounts Payable Supervisor and Speacilist hob role along with the BU access. There are other roles (including custom employee role) as well but both the users have same roles and same access.
  2. One difference I can see in manage users is that Mr. M's job is denoted as 'Sponsorship Student' whereas Mr. N's job is denoted as 'Team Member'

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