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Chat Availability Alert

edited Oct 19, 2016 6:33PM in Communication Channels 4 comments

Content

Is there a way to create some type of Pop-Up Alert that could warn Supervisors that there weren't any available agents on Chat (during our regular business hours)? It just isn't feasible to have a Supervisor constantly viewing our Chat Dashboard to adjust for proper coverage.

I haven't been able to find anything in regards to Rules or Configuration Settings.

Version

May '15
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