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Journey tasks assigned to Areas of responsibility
Summary:
Hello, I hope someone can clarify this behavior.
We are working with an onboarding and offboarding Journey and the tasks assigned to the Areas of Responsibility as performers are sent to the line manager.
The configuration of our Aras of Responsibility is assigned to a location or department. Still, we discovered if we configure to country instead of location or department the task will be sent correctly to the AoR responsible instead of the line manager. The problem is that the AoR must be configured by location or department for the client.
We didn't have this problem in the last version 23D. I haven't found any disclaimer about our configuration.
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