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How AOR works in Journeys?

edited Apr 12, 2024 4:25PM in Journeys 1 comment

Summary:

We have a scenario where the journey was assigned to the employee on January 5th. Here are the task setup/conditions:

  • Task #2 will be assigned to the Line Manager based on the employee's response to task #1.
  • Task #3 will be assigned to the HR Manager once task #2 is completed.

Upon checking, we found that task #3 was assigned to the HRBP instead of the HR Manager because the HR Manager AOR was created on January 8th.

The issue arose because task #1 was not completed by the employee until its expiration on March 5th. As a result, task #2 was marked as not applicable, leading to task #3 being assigned to the HRBP.

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