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Progress with Redwood: Redwood Resources for Oracle Cloud HCM - Go Here
Progress with Redwood: Redwood Resources for Oracle Cloud HCM - Go Here
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Enhancing Visibility in Service Requests: Enabling Non-Primary Contacts to Access SR Details
Hello all,
Is it possible in the Next Gen HR Help Desk to include a contact in an open Service Request (SR) that was originally opened by another primary point of contact? I understand that additional contacts can be added to an SR, but if these contacts are not designated as primary, they won't be able to see the request. Although starting an internal conversation within the SR is an option, this is only accessible to users with certain privileges. In my case, I need a manager, who is neither an agent nor part of the HR team, to be able to
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