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Manager tasks are not visible in My tasks

in Journeys 2 comments

Summary:


Content (please ensure you mask any confidential information):

A journey was assigned to user. One of the task was triggered to Manager of the user on 7th April 2024. Manager clicks the link in the worklist notification, it is redirected to the My Tasks page and the task is visible. but, there was a document attachment missing.

HR went to the journey of the user and uploaded the document in the manager task 23rd April 2024.

After this document is attached, Manager logs out and logs in to the application and clicks the link in the existing notification, it is redirected to the My Tasks page. But My Tasks page is blank and shows No Items to display.

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