Revenue can't be recognized or credited in closed and pending periods error.
Summary:
Credit memo lines are not stuck with Define all periods in which revenue is to be recognized or credited. Revenue can't be recognized or credited in closed and pending periods error.
Content (please ensure you mask any confidential information):
Through subscription, invoice got created with 6 lines. Each line is supposed to be created every year. Due to all lines being interfaced on same day, all lines are clubbed into one invoice.
For Example:
Line 1 - 2024 to 2025
Line 2 - 2025 to 2026
Line 3 - 2026 to 2027
The invoice got created with invoice rules as ADVANCED and revenue recognition is on monthly basis. For few lines, revenue got recognized but not for all. Due to lines are having revenue recognition end date as Nov-2028. Customer closed the subscription to create credit memo to reverse the transaction. But credit memo transaction lines are stuck in interface table with Define all periods in which revenue is to be recognized or credited. Revenue can't be recognized or credited in closed and pending periods error. Getting the same error, when we tired to credit the transaction. Even disputing the transaction