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Troubleshoot FF for Loss of Coverage Certification

Hi Experts,

We expect employees to submit proof of loss of coverage, if their spouse/dependents lost coverage elsewhere.

We have designed a certification FF for the same. It is working good in all cases expect the one where employee is enrolled in Employee + Family option.

If employee is already enrolled in Employee + 2 or More option and adds his/her spouse then the Pending Action for loss of coverage is not getting created. It works fine in all other scenarios.

Here is the FF that we are currently using. Please advise, if this FF needs any changes/updates:

/******************************************************************************FORMULA NAME :

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