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Incorrect Payables Invoice Approval Email Template

in Payables, Payments & Cash Management 4 comments

Hello,

We're encountering a strange issue where (very rarely) a Payables invoice sent for approval triggers an email notification using a template that doesn't exist in our configuration. We only have a single custom template that we are using (no other templates are even in the list) but the generated email sometimes appears completely different. We've also seen it occur once with the notification triggered post-approval. We cannot seem to generate this manually and it only appears randomly from time to time. The same users may get both types of email formats.

Has anyone else encountered this issue? Does anyone have a solution for this issue?

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