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Duplicate invoice approval submission

Hi All

A client has recently had two occasions where two AP clerks have submitted an invoice for approval at almost the same time (seconds apart) and the system has not flagged that the invoice has been submitted by another user. I raised an SR and was told that this was a known behavior functionality. Client believes that when this happened previously a message was displayed to state that the action was not possible due to current status of the invoice. This has resulted in two approval notifications being sent out to the approve. See attachment

Has anyone else experienced this? Does anyone not agree with Oracles response.

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