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Journey cannot be assigned to a pending worker

Summary:

Hello,

we are currently struggling with assigning a journey to a pending worker. This pending worker is availiable within the pending workers list and we can edit the pending worker, convert etc. All representatives are assigned as well.

However, when we switch to the journey app, then we cannot find this pending worker and assign a journey. What could be the issue? We tried with different users but the issue remains the same: once we open the journey app, the person is not to be found. In the rest of the system, we can find the person.

What could be the issue?

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