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Chat Page – Name of the employee — Cloud Customer Connect
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Chat Page – Name of the employee

Accepted answer
edited Jun 21, 2017 12:58PM in Communication Channels 1 comment


Hi Community,

the "Display Name" in the Account details controls the name of the employee who is to be displayed during e-mail communication and in a chat session.

But is there a way to set a difference between Chat name (display: only the first name) and e-mail Name (display: first and last name)?

Can someone help me?



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