Not able to approve Pending Actions

Summary:

When trying to approve a pending action for a certification in system, nothing happens so the pending action won’t go away. When I click on submit, it keeps me on the same page. Has anyone experienced this? If so, what did you do to fix this?

Content (please ensure you mask any confidential information):

Version (include the version you are using, if applicable):

Code Snippet (add any code snippets that support your topic, if applicable):