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Researching a way for Manager to Change Chatter's Status

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edited Sep 14, 2017 8:07PM in Communication Channels 1 comment

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Hello all - 

I am researching something for our chat and I was curious if there was a way for a manager to push or force a chatter to accept a chat?
Example:
A chatter has all slots filled at 2.  Could a manager up their setting to 3 or 4 to accept more chats on an as-needed basis?

    OR

A chatter is sitting in unavailable at their desk.  Is there a way for a manager to change that status so chats will route to the specialist?

I know these are not perfect scenarios. Just doing some research and wondered if this was even possible.

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