Researching a way for Manager to Change Chatter's Status
Hello all -
I am researching something for our chat and I was curious if there was a way for a manager to push or force a chatter to accept a chat?
A chatter has all slots filled at 2. Could a manager up their setting to 3 or 4 to accept more chats on an as-needed basis?
A chatter is sitting in unavailable at their desk. Is there a way for a manager to change that status so chats will route to the specialist?
I know these are not perfect scenarios. Just doing some research and wondered if this was even possible.