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Can we have two different "FROM" email for dunning letter

edited Jul 9, 2024 4:16PM in Receivables & Collections 1 comment

Requirement:

For e.g. Business unit1 has ABCD@oracle.com as "Send or return email address for dunning correspondence" in Manage Collections Preferences

Business unit2 wants EFGH@oracle.com as FROM email.

As we know FROM email gets picked from below setup.

So here the ask from business is can we have two separate FROM email address for Sending Dunning Letter? can we customize it?

Regards,

Hemanth B.T

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