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iOS device - Chat Request form redirects to blank page

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edited Nov 2, 2017 4:58AM in Communication Channels 2 comments

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Only on an ios device within WeChat browser when user clicks on the chat link "https://xxxxxxxx.custhelp.com/app/chat/chat_launch" , the page re-directs to a blank page https://xxxxxxxxx.custhelp.com/euf/core/static/blank.html..

I have detailed out the issue we are experiencing and steps to replicate it.
1. Customer is using an IOS device. Customer opens the WeChat application.
2. Customer then clicks on the chat link and the chat form should open in WeChat browser.
3. But when customer clicks on the chat link, the link in the WeChat browser redirects to https://xxxxxxxxxx.custhelp.com/euf/core/static/blank.html

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