How to make a column in a report to only shows the agent name who firstly solve the incident?
Summary:
I have a report to shows solved incident and agent name who solve it, but sometimes incidents reopened and solved more than one times. So the report will look something like this:
solve time agent name incident_ref
18:00 A 240723-000001
13:00 B 240723-000001
15:00 C 240723-000001
I'm struggling to let report only shows B the first agent who solve the incident.
trying to use first(transactions.created_by,incidents.closed) or first(transactions.created_by, threads.entered) but it doesn't work.
Code Snippet (add any code snippets that support your topic, if applicable):
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