You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

How to make a column in a report to only shows the agent name who firstly solve the incident?

edited Jul 23, 2024 9:11AM in Reporting & Analytics for B2C Service 2 comments

Summary:


I have a report to shows solved incident and agent name who solve it, but sometimes incidents reopened and solved more than one times. So the report will look something like this:

solve time                agent name           incident_ref

18:00               A                   240723-000001

13:00               B                   240723-000001

15:00               C                   240723-000001

I'm struggling to let report only shows B the first agent who solve the incident.

trying to use first(transactions.created_by,incidents.closed) or first(transactions.created_by, threads.entered) but it doesn't work.


Code Snippet (add any code snippets that support your topic, if applicable):

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!