Want to know more about arrival time attributes of Where is my tech
Summary:
I was looking through my Where is My Tech concept, and there are four options for the arrival time in the attributes.
All I wanted to know was what the differences were between the delivery, service, and communicated windows and how they are calculated ?
While checking the OFS Glosary Document, I understood that
Delivery Window:
The time when Oracle Field Service expects the resource to arrive at the customer’s home or business. The window includes a buffer to account for travel time and the potential for delay. This time frame is shorter than the service window.
Service Window:
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