Register today for Oracle CloudWorld. October 17th - 20th, Las Vegas

Register now

Hillel Cooperman, Senior VP of User Experience Design, has a message for you on Oracle CloudWorld

Watch now
Process when agents are unavailable — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Process when agents are unavailable

Received Response
9
Views
4
Comments
edited Mar 1, 2018 7:52PM in Communication Channels 4 comments

Content

When agents are unavailable to chat for any reason (left desk, not logged in, on a call, etc.), is there a way to limit the queue time after checking for available agents (2 minutes) and have a link to an inquiry form pop up so it can be completed and emailed to the agents for immediate assistance?  I don't want chatters waiting indefinitely in queue and I want to give them the option to try back or complete an inquiry form.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!