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Updating Custom Properties on a Cancelled Activity

in Field Service 2 comments

Hi Team,

We encountered a situation where we need to update a custom property on a cancelled activity via an external middleware. We know this can be done through the UI and the Activity Update (PATCH) API, but it isn't working with the bulkUpdateActivities (POST) API. Is this the default behavior of the bulkUpdate API?

Our external middleware system’s connector does not support PATCH operation, which is causing a block in this use case. Can anyone suggest a workaround or let us know if there are any other Activity APIs available besides the PATCH and POST ones mentioned?

Thank you.

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