Thank you for supporting the Cloud Customer Connect Community in 2024. It's a gift to work with you!

Look back
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

5+ chats abandoned within 30 mins

edited May 11, 2018 8:12AM in Reporting & Analytics for B2C Service 5 comments

Content

Hi,

Hoping somebody uses something similar or will know how to proceed. I made a report to show abandoned chats (customer left before agent got engaged) and wanted to fire alerts when 5 or more are abandoned within the last 30 mins. The Alert does fire, but the report only shows one chat, instead of all 5.

I am working off an exception (chats.first_engaged IS NULL) that needs to fire 5 consecutive times and the report is set to look at the last 30 mins.

Please ignore the other alerts scheduled there, I am concerned about those with the subject "5+ Chats Abandoned within 30 min".

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!