5+ chats abandoned within 30 mins
Hoping somebody uses something similar or will know how to proceed. I made a report to show abandoned chats (customer left before agent got engaged) and wanted to fire alerts when 5 or more are abandoned within the last 30 mins. The Alert does fire, but the report only shows one chat, instead of all 5.
I am working off an exception (chats.first_engaged IS NULL) that needs to fire 5 consecutive times and the report is set to look at the last 30 mins.
Please ignore the other alerts scheduled there, I am concerned about those with the subject "5+ Chats Abandoned within 30 min".