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Reporting on Contacts Who Downloaded an Answer Attachment — Cloud Customer Connect
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Reporting on Contacts Who Downloaded an Answer Attachment

Received Response
edited May 16, 2018 12:13AM in Reporting & Analytics for B2C Service 1 comment


Has anyone been able to create a report that shows everyone who has viewed an answer that contains an attachment and who downloaded that attachment?

Everything I've tried has shown no results. 
I've been playing with the kf_answer_stats.download_visits and trying to connect the contact table through the answer and user transaction tables, but nothing seems to work.


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