Use of knowledge base

Content

Hi colleagues,

I'm trying to determine which knowledge base articles are being used by which agents. The out-of-box reports are helping but I want to get more: agent name, queue, when accessed etc. Unfortunately I can't seem to refine the report to show information like:

Knowledge base article xyz, viewed/used by agent x, from team y 

Knowledge base article abc, viewd/used by agent o, from team z

with overall totals too

I have attached my report's xml in the event that this helps.

Thanks in advance

DQ

Version

Service Cloud