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Total New Incidents (stats vs incidents table) — Cloud Customer Connect
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Total New Incidents (stats vs incidents table)

Accepted answer
edited May 22, 2018 2:07PM in Reporting & Analytics for B2C Service 4 comments


Hello everyone,

I have come across one strange result in my reports and i need any set of ideas.

Results for the expression sum(stats.new_incidents) from stats table vs count(distinct incidents.ref_no) from incidents table are different.

Should it be so or it is normal and why?


Thank you,



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