How to create an incident ticket when the chat is routed to Virtual Assistant?
I've set up and configured Virtual Assistant for my OSvC site following the documentation.
And it works and I can see all the chat logs with answers coming from VA in the transcript.
Then I try to look for the incident tickets that should be created whenever the chat session starts. I couldn't find it everywhere in my incident report. However, if the customer input their feedback during the chat session with VA, the response will then result in creating an incident ticket.