You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

How to create an incident ticket when the chat is routed to Virtual Assistant?

Accepted answer
13
Views
1
Comments
edited Jun 1, 2018 7:02PM in Communication Channels 1 comment

Content

Hi all,

I've set up and configured Virtual Assistant for my OSvC site following the documentation.
http://documentation.custhelp.com/euf/assets/devdocs/august2017/olh/Chat/topicrefs/c_Configuring_virtual_assistant_ac1233949.html?hl=virtual,assistant

And it works and I can see all the chat logs with answers coming from VA in the transcript.

Then I try to look for the incident tickets that should be created whenever the chat session starts. I couldn't find it everywhere in my incident report. However, if the customer input their feedback during the chat session with VA, the response will then result in creating an incident ticket.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!