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Analytics Case Attachments Flag — Cloud Customer Connect
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Analytics Case Attachments Flag

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edited May 25, 2018 4:47PM in Reporting & Analytics for B2C Service 1 comment

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I have a requirement to identify which cases have attachments.

I have located the File Attachments table in Analytics, but don't want to include the names/id's of all attachments as this is creating a lot of data lines.

I have tried excluding these columns, but filtering by where attachment ID is greater than 0, and then choosing not to display duplicate lines but I then get blank lines showing on the report, 1 for each attachment for that case.

Is there a way to show just 1 case line where an attachment exists for that case?

 

Regards,
Charlie

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