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Engagement Engine Chat Events not populating

Received Response
edited May 29, 2018 8:30PM in Reporting & Analytics for B2C Service 1 comment


Recently we've stopped seeing new entries created in the Visitor Events table for EE Chat Offering/Acceptance. I've been testing through the day and while I can see and initiate chat from a variety of offerings, no new data is populated to the Visitor Events table. Is there a lag time on this table and/or can something cause the offers to stop being logged by the system? 

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