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Report on dispositions that contain....

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edited Sep 5, 2016 11:37AM in Reporting & Analytics for B2C Service 2 comments

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I want to be able to report based on the text in a disposition, for example.

If disposition contains 'cancel' then do something, else do something else

But I only seem to be able to report by id. I tried instr on the incidents.disp_id.desc, and on dispositions.id.desc, and neither of them worked

Any ideas?!

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