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Chat requested but request cancelled by customer

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edited Sep 7, 2016 12:04PM in Reporting & Analytics for B2C Service 1 comment

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Hi colleagues,

I'm trying to identify where customers have requested a chat but closed the request before the agent was able to engage. I'm looking to work out how long is the gap between the request being made and cancelled. The times appear on out-the-box report as 'no value'. Any help appreciated.

Thanks

DQ 

Version

Service Cloud

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