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Reffered URL Report for Chat Launches

edited Jun 5, 2018 7:57PM in Reporting & Analytics for B2C Service 1 comment

Content

I am trying to create a report that will show me the referred URL that a user was on when they landed on our /chat/chat_launch page. 

Right now I have multiple instances of syndicated proactive chat and syndicated conditional chat on webpages and we would like to track the amount of chats we have coming in from which referred URL.  These URL's are not custhelp.com pages, so I'm having a hard time building a report that will show me which chat request came from which URL the chat launch page was placed on.

Any advice?

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