Change queue if no agents are available
We have rules in place to say if Cat A is chosen, go to Queue A. Cat B goes to Queue B. each queue has its own dedicated team (Profile A, Profile
However, within rules, can we set it so that if there is no one in Profile A logged in, that they get routed to Queue B so that Profile B can pick them up? What is the best way around this?
We use the conditional chat widget