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Change queue if no agents are available

Accepted answer
edited Jul 13, 2018 9:40AM in Communication Channels 3 comments



We have rules in place to say if Cat A is chosen, go to Queue A. Cat B goes to Queue B. each queue has its own dedicated team (Profile A, Profile

However, within rules, can we set it so that if there is no one in Profile A logged in, that they get routed to Queue B so that Profile B can pick them up? What is the best way around this?

We use the conditional chat widget


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