Strategy is not assigned
We have created –
- Scoring
- Strategy
- Completed, customer account profile base strategy assignment
When we run collection processes,
- Refresh Receivables Transactions for Customer Account Summaries
- Process Receivables Transactions for Customer Account Summaries
- Collections Delinquency Management
- Collections Scoring and Strategy Assignment
- Update Collections Summary Data
Customer account level scoring is working, and it is visible from Collection dashboard. However strategy assignment is not complete.
Any suggestion, that we are missing here.
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